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Connection Speeds

Overview

This help page will allow you to determine if any speed issues that you might be experiencing when using ProofHQ are related to your ISP or ProofHQ's content delivery network.

Most internet connections (Cable, DSL, etc.) are designed to have a much lower upload speed than your advertised download speeds. The upload speed is usually 10% of the advertised speed. For example, a typical cable Internet connection advertised at 5Mbps will likely only have an upload speed of 512-768Kbps, and backups occur at the slower upload rate.

Testing the speed of your connection using ProofHQ's Upload Comparison Tool

This test will allow you to test the upload time for a file through both an HTTP and HTTPS connection. 
  1. Click here to access and download the ProofHQ Speed Test File.
  2. Click here to access the ProofHQ Upload Comparison Tool.
  3. Within the HTTP Test Upload section, click on the "Choose File" button and select the ProofHQ Speed Test file that you have just downloaded and click the "Send File" button. After the file has uploaded, please copy and paste the results into an email to support@proofhq.com (do not send the email yet).
  4. Please repeat this test once more within the  HTTP Test Upload Section and twice for HTTPS Test Upload Section. Each time copy and paste the results into the email that you will send to support@proofhq.com  (do not send the email yet).
  5. ProofHQ support will analyze the results and let you know if the issue is with your ISP or the ProofHQ Content Delivery Network.
Once you are complete with the above test, please move on to the next test below.

Testing the speed of your connection using Speedtest.net

  1. Click here to access Speedtest.net.
  2. Click on the "Begin Test" button. Speedtest.net will automatically select the server with the lowest ping time. This means you will be connected to the closest server from a computer networking perspective. 
  3. Once the Download speed and Upload speed test is complete, click on the "Share this Result" button. Click on the "Copy" button and paste the URL into the email that you will send to support@proofhq.com  (do not send the email yet).
  4. From the same page that you are on click on the "New Server" button. Use the white locator buttons to choose the "Chicago, IL" server location. This will begin the test.
  5. Once the Download speed and Upload speed test is complete, click on the "Share this Result" button. Click on the "Copy" button and paste the URL into the email and send it to support@proofhq.com.
  6. ProofHQ support will analyze the results and let you know if the issue is with your ISP or the ProofHQ Content Delivery Network.

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