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Satellite Accounts

What is a Satellite Account?

Satellite Accounts are paid accounts which you set up and manage from within your own ProofHQ account. Your account becomes a "Hub" which is used to manage the Satellite Account(s) linked to it. There is no limit to the number of Satellite Accounts you can set up, so you could create a separate account for each of your clients if you wanted! You can add multiple users from an organisation to the Satellite Account and create a personalised, branded account for them to work in.

This movie explains more adding external users to your ProofHQ workflow using Satellite Accounts:

Why should I set up a Satellite Account?

At ProofHQ, we often get asked these questions:

  • Can I create a login for each of my clients?
  • How can clients login without seeing private data?
  • Should I add a freelancer to my ProofHQ account?
ProofHQ lets you easily share proofs by email. This makes it simple to share proofs with people outside your organisation without having to set them up with a user name and password. However, there may be times when you do want to give those people a login, so that they have access to ProofHQ and can see all the proofs that you've shared with them in one place.  You might also want to share proofs that have Login Required as a security setting, in which case they need to have a login.

We strongly advise you never to add external people as users in your ProofHQ account, as this could give them access to information that you do not want them to see. So, how do you set up logins for people in other organisations? We've created 2 easy ways to give your clients and contacts their own ProofHQ accounts:

Please see Personal Accounts for contacts for more information on this type of account.

Main features and benefits of Satellite Accounts

The following table illustrates the main features and corresponding benefits of Satellite Accounts!

 Feature Benefit 
 Managed by you from within your "Hub" account  Conveniently manage multiple Satellite Accounts from one place 
 Personal login for each user in the Satellite Account  Provides additional security on proofs (proofs can be password protected - see Login Required
 Personalised branding for your client  You can control the branding experience that the client has in ProofHQ 
 Enhanced workflow for your client  You can tailor the proofing process to meet the needs of the specific client 
 Your client can upload proofs from the Satellite Account and share these with you  Your client can initiate their own proofs
 Any proofs that have previously been shared with your client will automatically show in their account  No need to re-share previous proofs 

How to set up a Satellite Account

Satellite Accounts are easy to set up! Any user in your account with Billing rights can create a Satellite Account, as follows:

  • Go to Billing
  • Click the New Satellite Account button
  • A pop-up window will appear - enter the details of your client here
  • Click Save
  • The Satellite Account will appear automatically within the Accounts drop down menu at the top of the Billing page


Upgrade the Satellite to your chosen plan

Once you've set up the Satellite Account, the next step is to upgrade it to the desired plan:
  • Go to the Billing page in your account
  • Open the Your accounts drop down menu at the top of the page
  • Choose the relevant Satellite Account
  • The Satellite Account's Billing page will appear (the billing contact details from your account will automatically have been replicated here)
  • Click the Upgrade/downgrade button at the top right of the page
  • Follow the normal Upgrade/downgrade steps

Add users to the Satellite Account

Once you've upgraded the Satellite Account to your chosen plan, the next step is to add users to the account. To do this:
  • Go to the Account Settings page in your account
  • Open the drop down menu at the top of the page
  • Choose the relevant Satellite Account
  • The Satellite Account's Account Settings page will appear
  • Click the New user button at the top right of the page (the New user button will appear whilst viewing any tab in Account Settings)
  • The New User page will appear - enter the person's details and click Save
  • The user will receive an email notification, giving them access to the account
To see a full list of all users in the Satellite Account, click the Users tab.

How to manage your Satellite Accounts

Billing

To view the Billing details of the Satellite Account:
  • Go to the Billing page in your account
  • Open the drop down menu at the top of the page
  • Choose the relevant Satellite Account
  • The Satellite's Billing page will appear (the billing contact details from your account will automatically have been replicated here)


Account Settings

To view the Account Settings of the Satellite Account:
  • Go to the Account Settings page in your account
  • Open the drop down menu at the top of the page
  • Choose the relevant Satellite Account
  • The Satellite Account's Account Settings page will appear
  • Click the relevant tab

Linking existing separate accounts to your "Hub" account

If you have previously created other separate accounts for your clients, these can now be converted to Satellite Accounts. We'll take care of this for you by linking them to your ProofHQ account. All you need to do is provide us with the following details:
  • Name of your ProofHQ Account
  • Name(s) of the separate account(s) you want linked to your account

Comparison between Satellite and Personal Accounts

In some circumstances, you may feel that a Personal Account would be sufficient for your needs. However, Personal Accounts are limited in many ways compared to Satellite Accounts and so the various differences between the two types of account should be considered to help you make this decision. The following table illustrates the main difference between Satellite and Personal Accounts!

 Satellite Accounts Personal Account 
 Paid plan  Free plan 
 Created from within your own account  Created from within your own account
 Managed by you from within your own account  Managed separately by your contact 
Branding - Full branding available (level defined by chosen plan), managed from within your account Branding - Limited branding available, managed by your contact 
 Broad functionality (defined by chosen plan)  Limited functionality 
 Multiple users  One user 
 Storage space defined by chosen plan  Storage space limited to 50MB 
 Proof limit defined by chose plan  Proofs limited to 5 per month 
 Client has their own login  Client has their own login 
 Increases your own account security  Increases your own account security 
 No limit to the number of Satellite Accounts you can create  No limit to the number of Personal Accounts you can create